Privacy Policy

Introduction

Coastal Bengal Tours ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website coastalbengaltours.in (the "Site") or use our travel services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site.

Information We Collect

Personal Information You Provide

When you use our contact form, book a tour package, or communicate with us, we may collect:

• Name: Your full name as provided in the enquiry form.
• Email Address: To respond to your queries and send booking confirmations.
• Phone Number: For trip coordination and WhatsApp communication.
• Travel Preferences: Destination choices, travel dates, group size, and special requirements.
• Messages: The content of your enquiry or communication with us.

Information Collected Automatically

When you visit our Site, certain information is collected automatically:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
• Cookies: Small data files stored on your device to enhance your browsing experience.
• Device Information: Device type, screen resolution, and language preferences.
• Analytics Data: We use Google Analytics to understand how visitors interact with our Site.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your travel enquiries and provide quotes.
• To process and manage tour bookings and reservations.
• To communicate trip details, itineraries, and confirmations.
• To improve our website content, services, and user experience.
• To send occasional promotional offers (only with your consent).
• To comply with legal obligations and resolve disputes.
• To detect and prevent fraud or security issues.

Cookies and Advertising

Cookies We Use

Our Site uses the following types of cookies:

• Essential Cookies: Required for the Site to function (e.g., session management).
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics).
• Advertising Cookies: Used by Google AdSense to display relevant advertisements.

Google AdSense

We use Google AdSense to display advertisements on our Site. Google AdSense uses cookies to serve ads based on your prior visits to our website and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our Site and/or other sites on the internet.

You may opt out of personalised advertising by visiting Google Ads Settings. Alternatively, you can opt out of third-party cookies by visiting the Network Advertising Initiative opt-out page.

Third-Party Cookies

Third-party vendors, including Google, use cookies to serve ads based on your prior visits. These third parties may collect information about your online activities over time and across different websites. We do not control these cookies and encourage you to review the privacy policies of these third parties.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• Service Partners: With hotels, transport providers, and guides to fulfil your booking (only the data necessary for your trip).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly agree to share your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact form submissions are retained for up to 2 years for customer service purposes.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from promotional communications at any time.
• Restrict Processing: Request that we limit how we use your data.

To exercise any of these rights, please contact us at .

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., hotel booking platforms, map services). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email:
• Phone:
• Address: Kolkata, West Bengal, India